With any luck the cartridge will now be recognised by your printer and you will be able to carry on printing. Reinstall the cartridge, ensuring the cartridge is returned to the correct black/colour section of the cradle.Press the power button of the printer to turn it back on.Wipe down the contacts on the front of the cartridge using a piece of kitchen tissue or another not fibrous tissue.Double check the label of the cartridge to ensure the correct cartridge is being installed for your printer.Switch the printer off using buttons on the body of the printer. I would recommend following the steps below: How do I clear this message?Īssuming that the contacts have not become damaged or dead electronically you can normally bypass this message by cleaning the contacts mentioned previously. Whatever the case I would recommend running though the basic troubleshooting below in an attempt to resolve the issue. If these contacts are obscured by dirt, ink or natural oils from your hands this can cause this message to occur, it may even be that the contacts have become damaged (visibly or otherwise) while the cartridge was being handled. Your Canon printer uses a series of golden colour contacts on the front of the cartridge as the only point of contact with the cartridge.
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